Call Centre Agent (Learnership)

Cape Town – A well-established retail company is seeking contact centre agents to complete a 12-month contact centre learnership (NQF level 2). Responsibilities You will be responsible to respond to a targeted amount of calls accurately within a specific time frame thereby meeting set service standards Meet customer expectations by being knowledgeable, professional and courteous to ensuring one-contact resolution Maintain Clubcard database by means of accurately processing information. Calculate Clubcard points accurately Assist online customers with app related queries Complete daily productivity reports in Microsoft Excel for any outbound work You will be responsible for being first port of call for customers dealing with queries. You will be assisting with ad hoc data capturing as well as updating customer information. Requirements You must have matric or equivalent You must be able to accurately type 20 – 30 words per minute You must be computer literate preferably proficient in MS Outlook, Word and Excel at beginner level You must be proficient in Mathematics You must be able to speak clearly and communicate well in English Recent proof of disability (Letter from doctor, etc) Must be able to travel to and from work daily incl Saturdays Must not have completed a similar learnership at NQF2 or higher previously. In line with the company’s equity requirements, preference will be given to people living with a disability

 

Santam: Learnership Opportunities

Are you interested to start your professional career with the market leader in the general insurance industry in Southern Africa? Santam have exciting Learnership opportunities available nationwide. At Santam it is their desire to have as many young unemployed individuals as possible take up on this opportunity. This will present them with a valuable challenge of contributing to investing in the youth as the future of the economy and the country, in the best way they know how – Insurance Good and Proper. So please, spread the word, take up on this development opportunity and put Santam to the test. Requirements: • South African citizen • Unemployed • Between the ages of 18 – 28 • Applicants must be in possession of a Grade 12 Certificate with: • Minimum pass mark of 40% for English and a Second Language • Minimum pass mark of 40% for Mathematics or minimum pass mark of 60% for Mathematics Literacy • Applicants must not be studying with any other institutions while on the Learnership • Applicants must not have been on a Short -Term Insurance Learnership through INSETA • Persons with a disability must produce a medical note confirming the nature of the disability • Applicants must not have more than 1 year work experience Santam Learnership Opportunities Competencies: • Being resilient – Contributing dependently • Collaborates – Contributing dependently • Cultivates innovation – Contributing dependently • Customer focus – Contributing dependently • Drives results – Contributing dependently Knowledge and Skills: • Record keeping; filing and maintenance of databases • Data Collection and processing of transactions • Reporting and Administration • Quality; compliance and accreditation • Business Process • Services knowledge


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